Event Details

Implementing Centralized Intake in Indiana

Join us for a Webinar on June 29

Date: Wednesday, June, 29, 2011, 1:30 p.m. - 3:00 p.m. CDT

Webinar Event
Sponsored by the Midwest Child Welfare Implementation Center

PDF of the presentation

To improve the quality and consistency of information obtained during the intake process, the Indiana Department of Child Services (IDCS) and the Midwest Child Welfare Implementation Center (MCWIC) have partnered to implement a state-wide, centralized intake process for reports of abuse and neglect in Indiana. Prior to implementation of the centralized intake process, reports of abuse and neglect were routed through 210 different numbers. Indiana constructed the new centralized intake process to facilitate the process of reporting for community members and stakeholders, with enhanced accessibility. The presenters will discuss how this project is designed to achieve this systemic change. Key elements of the project include:

  • Assembling a team of experienced child protection workers to staff the centralized intake unit
  • Designing and delivering specialized training for the staff of the new unit
  • Identifying and purchasing equipment and software needed to support this new approach to intake in Indiana
  • Constructing and implementing new processes and policies necessary for the unit to function effectively
  • Creating and instituting a quality assurance methodology focused on assessing the effectiveness of the new centralized intake process
Presenters

Cheryl Yoder, Midwest Child Welfare Implementation Center
Katie Rounds, Indiana Department of Child Services
Andrea Goodwin, Indiana Department of Child Services

QUESTIONS ABOUT THE WEBINAR?

Contact Sarah Hansen, Project Coordinator, Midwest Child Welfare Implementation Center, shansen7@unl.edu or call toll-free 888-523-8055.

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